| Return and Exchange Policy |
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| Q: How can I return a product? |
A: Mail the product with original invoice to the following address. Once the product is received, we will credit your card. Please note that shipping and handling fees are not refundable. |
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European Orders
Cavalia Production LLC
Industriestrasse 47
6300 Zug,
Switzerland
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Q: How can I exchange a product? |
A: Simply place a new order for the product of your choice. Mail the original product with the original invoice and we will treat it as a return. Please note that shipping and handling fees are not refundable. |
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Shipping and Handling |
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| Q: How much does shipping cost? |
A: You can check shipping fees by clicking here
or on the Shipping costs link at the bottom
of this page. |
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Q: If I order today, when should I receive my order? |
A: Regular mail orders will be shipped within 15 business days. |
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Q: Which countries do you ship to? |
A: We ship to all countries within the European union, please e-mail us by clicking here |
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Q: Will I have to pay customs fees? |
A: Some duty fees and taxes may be applicable to your order. |
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| Q: Which courier do you use for shipping? |
A: We do not always use the same courier. We select the courier based on the value, size and destination of the order. |
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Q: Do you ship to a P.O. Box? |
A: We do not currently ship to P.O. Boxes. |
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Q: Can I purchase a product online and have it
shipped to another address? |
A: Yes! You will be asked if the billing address is the same as the shipping address. Just click no if you want it delivered to another address. |
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Online Shopping |
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Q: What credit cards do you accept? |
A: We accept Visa, MasterCard and American Express. |
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Q: What do you mean by Out of Stock? |
A: We mean that we are temporarily out of the product. You can check daily to see if we have received the product desired at our www.cavalia.net boutique. |
