| Return and Exchange Policy |
 |
| Q: How can I return a product? |
A: Mail the product with original invoice to the following address. Once the product is received, we will credit your card. Please note that shipping and handling fees are not refundable. |
| |
USA Orders
Cavalia USA Inc.
145 Pine Haven Shores Road
Suite 1121
Shelburne, Vermont
05482 |
Canada Orders
Cavalia Inc.
5100 Rue Hutchison
Suite 300
Montréal, QC
H2V 4A9 |
|
|
|
Q: How can I exchange a product? |
A: Simply place a new order for the product of your choice. Mail the original product with the original invoice and we will treat it as a return. Please note that shipping and handling fees are not refundable. |
|
|
|
|
Shipping and Handling |
|
| Q: How much does shipping cost? |
A: You can check shipping fees by clicking here
or on the Shipping costs link at the bottom
of this page. |
|
|
Q: If I order today, when should I receive my order? |
A: Regular mail orders will be shipped within 15 business days. |
|
|
Q: Which countries do you ship to? |
A: We ship to United States and Canada only. To inquire about any other countries, please e-mail us by clicking here |
|
|
Q: Will I have to pay customs fees? |
A: Some duty fees and taxes may be applicable to your order. However, we try our best to ship to Canadian customers from Canada and to American customers from the United States. |
|
| Q: Which courier do you use for shipping? |
A: We do not always use the same courier. We select the courier based on the value, size and destination of the order. |
|
|
Q: Do you ship to a P.O. Box? |
A: We do not currently ship to P.O. Boxes. |
|
Q: Can I purchase a product online and have it
shipped to another address? |
A: Yes! You will be asked if the billing address is the same as the shipping address. Just click no if you want it delivered to another address. |
|
|
|
|
Online Shopping |
|
|
Q: What credit cards do you accept? |
A: We accept Visa, MasterCard and American Express. |
|
|
Q: What do you mean by Out of Stock? |
A: We mean that we are temporarily out of the product. You can check daily to see if we have received the product desired at our www.cavalia.net boutique. |
